Call Center Counselor

Position: Call Center Counselor Location: Islamabad, Pakistan Company: Airblue Type: Full Time/Permanent Shift: First Shift (Day) Career Level: Entry Level Gender: No Preference Degree: Bachelors

Airblue, a leading airline in Pakistan, is currently seeking motivated individuals to join our team as Call Center Counselors. As a Call Center Counselor, you will be responsible for providing excellent customer service and support to our passengers, handling inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

• Handle incoming calls from customers, providing information, assistance, and support in a professional and courteous manner.
• Address customer inquiries, including flight bookings, ticketing, reservations, baggage, schedules, and general service-related queries.
• Assist customers in modifying or canceling existing bookings, processing refunds, and handling changes to travel itineraries.
• Resolve customer complaints, issues, or concerns promptly and effectively, ensuring customer satisfaction and retention.
• Accurately record customer interactions, inquiries, and complaints in the call center system for future reference and analysis.
• Collaborate with other departments, such as operations, sales, and finance, to resolve customer issues and provide comprehensive solutions.
• Stay updated with airline policies, procedures, flight schedules, fares, and promotions to provide accurate information to customers.
• Promote and sell additional services, products, and upgrades to customers, maximizing revenue opportunities.
• Follow standard operating procedures and compliance guidelines to ensure the security and privacy of customer information.
• Meet or exceed key performance indicators (KPIs) related to call quality, customer satisfaction, and productivity.

Qualifications:

• Bachelor’s degree in any field.
• Excellent communication and interpersonal skills.
• Fluent in English and Urdu; knowledge of other languages is a plus.
• Strong customer service orientation with a friendly and empathetic approach.
• Ability to work in a fast-paced, high-volume call center environment.
• Good problem-solving and decision-making skills.
• Proficiency in using computer systems, including call center software, email, and web-based applications.
• Ability to work in a shift-based schedule, including evenings, weekends, and holidays.
• Previous experience in a call center or customer service role is preferred but not required.

To apply for the position of Call Center Counselor at Airblue in Islamabad, please click on the link provided below. The link will direct you to our online application portal, where you can submit your resume and complete the application form.

[Apply Here]

https://lnkd.in/esM6_sZ

#airblue #hiringalert #airbluejobs #hiringnow #airlinejobs

We appreciate your interest in joining our team. Only shortlisted candidates will be contacted for further steps in the recruitment process.